FAQs

❓ Frequently Asked Questions (FAQs)

1. What is Kartora?

Kartora is an online store offering a wide range of high-quality products across different categories — from home essentials to lifestyle items — all at affordable prices.

2. Are the products on Kartora genuine?

Absolutely! Every product sold on Kartora is authentic and quality-checked to ensure you get only the best.

3. How can I place an order?

Simply browse through our website, add your favorite items to the cart, and proceed to checkout. Follow the easy steps to complete your purchase securely.

4. What payment methods do you accept?

We accept major debit/credit cards, UPI, Net Banking, and Wallets for a smooth and secure checkout experience.

5. How long will delivery take?

Delivery time depends on your location, but most orders are delivered within 4–7 business days. You’ll receive a tracking link once your order ships.

6. Can I cancel or modify my order?

Orders can be modified or canceled within 12 hours of placing them. Once shipped, cancellations are not possible.

7. What is your return and refund policy?

We offer easy returns and refunds on eligible items. If you receive a damaged or incorrect product, contact us within 7 days of delivery at shaikhthaseen81@gmail.com for assistance.

8. How can I track my order?

After your order is shipped, you’ll receive a tracking link via email or SMS. You can use it to track your package in real-time.

9. Do you ship internationally?

Currently, Kartora ships only within India. However, we’re working to expand our services globally soon.

10. How can I contact customer support?

You can reach our friendly customer service team anytime via email at shaikhthaseen81@gmail.com. We usually respond within 24 hours.